Pool, Spa & Backyard Leisure blog by Dale's Gas : Stuff Yourself with Thanks

Pool, Spa & Backyard Leisure blog by Dale's Gas : Stuff Yourself with Thanks:   Each year on the fourth Thursday in November, Americans gather for a day of feasting, football and family. While today’s Thanksgiving...

Stuff Yourself with Thanks

 

Each year on the fourth Thursday in November, Americans gather for a day of feasting, football and family. While today’s Thanksgiving celebrations would likely be unrecognizable to attendees of the original 1621 harvest meal, it continues to be a day for Americans to come together around the table—albeit with some updates to pilgrim’s menu.

 

 

Thanksgiving is a now a wonderful day when we count our blessings and give thanks for the bounty we have been given.

In celebration of this tradition, we would like to extend our gratitude to just a few of the best parts of what make us the best at what we do: 

 

• We are appreciative for our Customers who have been supportive and loyal to us through the year. Without them we would not have a purpose.
• We are appreciative for our talent and skills which enable us to support our customer’s pool, spa and backyard leisure needs.

• We are thankful for our community which allows us to be a part of such a dynamic and beautiful place.

• We are grateful for our team and working family who share the ups, downs, successes and challenges and all the good that we reap each day.

• We are thankful for our friends and partners who along with us work to make our community better, support our customers and who, above all are a part of the heart of our community.

So, this year as we all stop and enjoy a feast with family, friends and even some strangers we are grateful for all that we have been given. Whether watching football, eating and enjoying the company of family and friends, take a moment and reflect on those things which make you, your company and your everyday great. Then, say thanks. From all of us at Dale’s Gas Appliance Repair, Inc., Happy Thanksgiving!

How to Avoid a Customer Divorce?

A marriage take work. The relationship must be nurtured, be built on trust and compromise is vital.

Open, honest communication are all needed components of a prosperous marriage. Similarly, a relationship with a customer demands the same foundations for a fruitful bond. Trust yields loyalty and despite the subjective cliché’ “love is blind,” sometimes it is not enough to overcome challenges which results in a lack of trust and divorce is the only answer. But, the solution does not lay in trying to save the marriage, rather it is to never take it for granted in the first place and work every day to keep it strong. Here are some ways to make the relationship work better, be durable and stay intact:

1.      Communicate often and with purpose. Keeping the customer up to date, explaining how things are going and sharing information about their pool helps them understand and appreciate you are on top of things.

2.      Offer suggestions to make the pool more inviting, easier to use and less expensive. Adding a cleaner, salt system or even a pool cover can help save money, make the pool more inviting and easier to use. Letting the customer know that there are options available to improve their pool educates them and allows them an opportunity to decide on a purchasing decision they may otherwise not have made. It shows you have their interest in mind.

3.      Learn everything there is to know about the pool, the equipment and the customer. What position should the valves be in, what are the part numbers for common replacement parts for their equipment, when should you adjust run times, who services the equipment you do not all will help you better manage and oversee the operation of their pool. Staying ahead and being able to resolve issues faster instills confidence in your effectiveness as the best and most invaluable resource they have.

4.      Do more than what you promised. Wash down the deck every now and then if you don’t already, get into the pool and scrub the tiles to remove heavier build up, pick up their newspaper and put it on their door step can make a huge difference to a customer. It shows you care about your work and go above and beyond to demonstrate it with your actions.

5.      Ask what you can do better. Take the time to ask for feedback from the customer. Let them know you want to make sure you are meeting or exceeding their expectations. By asking them about your work, it shows you know that you work for them and your efforts to make sure they are satisfied are important to you.

6.      Leave a thank you card to say thanks for allowing you to be their service company. A couple a year is enough and they will go a long way to let them know that their business and loyalty matter to you.

No one wants a divorce and certainly a customer who is well tended to, served well and regularly communicated with ensures the relationship stays strong. By working on the relationship every day and at every opportunity the customer and you will have a stronger, more fruitful and rewarding marriage. Be loyal to them and they will be loyal to and trust more in you and your work.